FAQ's
Q. When Will My Order Arrive?
A. Most orders are processed within 2-4 working days of ordering.
An email confirmation with your tracking number will be sent to the email address once the order has been dispatched. Orders are sent from our nearest warehouse depending on your location.
These are estimated times based on current shipping times*
USA, Canada 7-10 Business Days
UK, Europe 7-15 Business Days
Australia, New Zealand 7-15 Business Days
*Times may vary due to busy shipping periods and national holidays and Covid 19.
Q. Has My Order Been Dispatched Yet?
A. Orders are generally dispatched within 2-4 working days, sometimes sooner. You will receive a dispatched email once your order has been dispatched, please check your spam/junk box in case it lands in there. If you cannot find your dispatch email or think you may have deleted it, contact us on support@myjirafa.com and we can give you real time information on whether your order has been dispatched or not.
Q. My Item Arrived Damaged Or Broken What Can I Do?
A. Firstly we apologise if this has happened. To help us fix it, please take photos and send them to us on support@myjirafa.com once received our team will take care of it. We must be notified within 48 hours of package arrival and are also not responsible for any packaging damage since it's the couriers job to handle with care. This is out of our control.
Q. I Ordered 2 Or More Items, Why Have I Only Received One?
A. When you order one or multiple items at a time they might be shipped separately as products are shipped from different warehouses we own. You may receive one item before the next. So don't panic if you don't get all your items at once. They will get to you.
Q. I Need to Cancel Or Change My Order How Do I Do This?
A. We always try our best to cancel your order, however if your order has already been shipped or processed then we cannot cancel your order.
If you would like to change your order E.G the style, size, colour or shipping address then please contact us as soon as possible. We will try our best to accommodate for any changes providing your order isn't already shipped. If your order is already shipped then we will not be able to change the order but we always welcome a return if you would like to.
Q. Can I Get A Refund Or Return?
A. We have a 30 day money back guarantee. If 30 days have passed since you received your purchase, unfortunately we can't offer you a refund or exchange. In order to get a refund, items must be in the condition you received it in with the box, packaging and all accessories included.